A day in the life of… Luke Taylor
Meet Luke Taylor, Programme Manager
In a nutshell, what do you do?
Put simply, being a programme manager involves working closely with businesses to help transform the way they work. We are basically problem solvers. In my role, good people skills are everything; a typical programme involves talking with different clients and stakeholders to ensure everything is joined up and moving in the same direction.
My main passion is digital transformation and during my three and a half years with Entec Si, I’ve been lucky enough to work across many sectors, from local and central government to the not-for-profit sector.
What do you love about your job, and why?
I love that I get to meet lots of interesting people at work. In particular, drilling down into their motivations for wanting change is fascinating. I’ve really enjoyed getting involved in developing talent too, whether that be mentoring our junior team members, or upskilling clients on site.
However, probably the best thing about my role is being able to experience the entire programme lifecycle, from kick-off right through to completion, and witness the power of positive change on client outcomes first-hand.
What is most challenging about your job, and why?
The flip side of working with lots of different stakeholders is the need to constantly manage expectations. This can be tricky when working with large organisations and requires a delicate touch to ensure everyone is on the same page, and working towards a common goal.
The varied nature of programme management means that it’ll never be 100 per cent straightforward. However, as someone who enjoys a challenge, I try to see obstacles as opportunities to learn and progress.
What three words would you use to describe Entec Si as a business? Please explain your choices!
“Variety”, “fun” and “opportunity”. One of the best things about working at Entec Si is that you never know what the day will bring! For example, one day you might be delivering a cloud migration project for a local council and the next you’re helping to launch a passenger self-service system for an airport.
I‘ve chosen “fun” because even when the going gets tough, the team always tries to keep everyone’s spirits up. We all enjoy our regular social events and away days too!
Finally, “opportunity” is the perfect word to describe the business as its investment in people is second-to-none.
What route did you take into the world of business change?
From a young age, I set my sights on following in my father’s footsteps within the legal industry by becoming a barrister, which I know is quite an unusual career aspiration for a child! However, while studying law at university, I decided that it wasn’t something I wanted to do as a living.
Organising the university’s Critical Law Conference gave me a taste for driving stakeholder engagement and seeing the pay-off from successful project delivery. After graduating, I saw an advert for a junior project manager role at the Home Office and realised that the key skills I’d developed – reasoning, planning and analytics – were a good fit for a consultancy career. After three years working on different projects around the UK, I found a role advertised with Entec Si. The rest is history!
What do you wish you’d known when you started your career?
That it’s ok to make mistakes! It’s often when things get tough that your skills show through – without things going wrong, how can you learn?
I also wish I’d known that it’s fine to ask for help sometimes. No matter what point you’re at in your career, there will always be things you don’t know.
What has been your best ever moment at Entec Si?
Without a doubt, it was the delivery of CSSC’s digital service programme. It was the culmination of 18 months of hard work, but seeing the impact of the organisation’s new website, CRM system and events booking tool made every moment worthwhile! It was also a programme which saw other junior members of the team make huge strides in terms of their professional development, which was really great to see.
What would your ideal weekend look like?
One which involves playing or watching sport of some kind! I love the camaraderie you experience when playing rugby, and I’m a member of Old Newtonians RFC. My other passion outside of work is live music, so I go to gigs and festivals whenever I can. If it’s a more relaxed weekend, one of my more unusual hobbies is playing board games with friends and family – our favourite at the moment is a railway-themed game called ‘Ticket to Ride’!
Published: May 21, 2020
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