COVID-19 series: achieving an agile business

During the COVID-19 pandemic, remote working tools and technologies have enabled organisations to maintain continuity and build more resilient businesses. However, to ensure they are able to respond to future challenges, they must plan ahead and consider what technology changes mean for other areas of the organisation. So how can they get this right?

1. Focus on continuous improvement  

There has never been a better time for companies to review their processes and update their business model. During lockdown, employees have become used to a ‘new normal’ in flexible working practices. Consequently it will be important to ensure that further changes in this area are built to last. Over the coming months, organisations should be on the lookout for opportunities to improve the way they operate. By doing so they will be able to mitigate any domino effects of technology investment on their people, processes, systems and infrastructure.

2. Take a step-by-step approach

The uncertain nature of the pandemic situation can make it difficult for companies to develop a long-term strategy. Instead, using business checklists can help to inform decision-making over shorter periods; for example, what are the requirements for bringing staff back into the office and what technology investment is needed as part of this?

3. Put people first

Thorough training around new technology solutions is important to avoid employee productivity levels taking a hit. By being on hand to answer questions about technology changes and provide reassurance, leaders can help employees to better perform their roles. Considering how employee wants and needs have changed during the pandemic will also help leaders to support workforce wellbeing and retain talent.

For more information on achieving agility through technology transformation, please contact Luke Taylor or Tim Powlson here.

Published: Jul 7, 2020

By Luke Taylor

Programme Manager

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