The Change Challenge: To deliver an IT and AV design and strategy

Transforming London Borough of Hammersmith and Fulham Town Hall

This is a fascinating project to be involved with. The ambitions of the council are exciting, and it has been hugely rewarding to work with the team to develop an audio visual and digital offer driven by the future aspirations of delivering a first-class customer experience

Rebecca Bartlett, Associate of Entec Si and AV lead on the project


London Borough of Hammersmith and Fulham commissioned the team to transform its Grade II listed Town Hall into a modern and lively civic hub.

The project requires the design and delivery of state of the art AV and IT equipment that supports their current and future technological requirements, as well as seamlessly coordinates with other workstreams including interior design, security and wayfinding, whilst navigating political and resourcing pressures arising from the COVID-19 crisis.


Due to the scale of the project, clear communication with the client, as well as other key stakeholders, was key to its success.

Scoping sessions enabled the team to run through everything, from concepts to specifications, and gather client feedback throughout the process.

Regular design meetings also allowed for focus on specific areas, ensuring requirements for each dedicated workstream were met.

To ease the pressures caused by the pandemic, the project team is also assisting in specifying the Town Hall’s future operating model, by working with senior stakeholders to map out building systems, develop their visitor and staff experience and agree responsibilities.


  • Two design packages delivered on time, on budget and to required quality and scope
  • Improved staff experience
  • Futureproof solution
  • Clear future operating models

By prioritising communication at every stage, the team has ensured not only that the AV and IT designs meet current requirements, but also that they will continue to meet the future needs of the organisation, within a specified budget, creating the hub of activity that the London Borough of Hammersmith and Fulham desire.


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