Helping local government plan for Covid-19 recovery

Strengthening one local authority's response to the pandemic


Initial responses to the Covid-19 pandemic across all sectors were vital in ensuring that critical services continued to be delivered. Equally important for organisations is how they recover from this initial phase of the pandemic to achieve a ‘new normal’. This is especially true in local government, where it’s paramount that critical services can still be delivered to members of the community.

In July 2020, in order to address key questions on their approach to recovery, we worked alongside our local authority client to complete a ‘Health Check Review’ of their Covid-19 recovery programme.


We worked with our client to produce a set of key findings and specific actions that the local authority should take to strengthen their response to Covid-19. The key findings and actions considered whether the recovery approach was:

  • On track across all areas of the organisation
  • Prepared for subsequent lockdowns
  • Able to manage the risk of any localised spikes in Covid-19

Alongside this, the organisation wanted to consider whether benefits could be realised from continuing with these new ways of working or if it would be better to return to their pre-Covid 19 approach. They also sought to consider research or best practice from elsewhere.

A collaborative approach was undertaken to deliver the health check. We engaged with senior executives at the local authority to ensure we fully understood the current situation. In addition we completed a detailed review of the existing recovery plan.

We applied research and insight to identify learnings which could be applied from other organisations and then summarised and refined the Covid-19 response including the development of key messages.


  • Strong approach to recovery – identified and implemented immediate and strategic refinements to their Covid-19 response which helped to deliver a stronger approach to recovery


  • Focus on the right activities – developed a set of future recommendations, including guidance on what activities to stop, start or continue. This enabled the organisation to focus their attention and effort on the right areas of recovery


  • Improved communication – created a more visual recovery structure and key public messages to communicate their response to internal and external stakeholders


  • Better value – identified wider changes that needed to be considered, including a more strategic approach to technology to aid the response and deliver better value for the organisation holistically

As a company we are developing the learning from this commission into a recovery toolkit which will soon be shared more widely on this website and LinkedIn pages.


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