The Change Challenge: Helping a healthcare client to implement change for good

Supporting the West Midlands Academic Health Science Network to develop a programme of positive change

The support, counsel, and delivery that Entec Si has provided over the last six months has been invaluable. It was a considerable challenge to undertake due to the complex structure of the organisation and the overlap across the projects. The specialist team supported us throughout and shared knowledge gained so that new projects that overlapped had valuable insight from the outset. Making informed decisions in a collaboratively and strategically focussed way is now easier than ever before. Our teams now have several new tools and resources and importantly have gained both confidence and skills to use them to support our continued improvement journey.

Fiona McGlynn, Head of PMO at WMAHSN

Objective

Our mission was to lead the West Midlands Academic Health Science Network (WMAHSN) on an improvement journey, increasing its capacity, capability, consistency and to exploit new development opportunities. The aim was to enable the organisation’s continuous improvement vision, providing both change management advice and a consultancy team to support the delivery of positive change, through various projects, helping the senior leadership team to successfully deliver its strategic objectives.

 

Approach

The WMAHSN has a complex operating model, involving a wide range of stakeholders at a local and national level. This made effective communication particularly important.

 By collaborating closely with key WMAHSN team members from the start, a blended team allowed us to complement the organisation’s internal skills and resources. This was vital to tackling the challenge and accelerating the delivery of change in a short timescale.

 A series of organisational “pain points” were identified, including contractual and IT-related issues, helping to define a catalogue of improvements needed. Smaller specific projects were then promptly delivered to address each area. 

 Taking a “bite-size” approach to change management enabled the various improvement projects to be delivered by smaller bespoke delivery teams working across multiple phases. Not only did this boost resilience and flexibility around the use of available resources, but it also generated the ideal environment for collaboration and knowledge sharing, ultimately improving outcomes.

Outcomes

Project successes over a six-month period:

  • Created additional capacity for strategic thinking and continuous improvement delivery within the executive team
  • Reduced commercial risks through reviewing and cataloguing existing service level agreements
  • Improved management decision making and governance through improvement to business processes
  • Implemented a new resource planning tool to support the Project Management Office (PMO) to be able to manage project resources more effectively
  • Bridged resource gaps in the Corporate Services function while substantive recruitment was progressed
  • Improved collaboration between colleagues and external stakeholders through migration onto the Microsoft 365 platform
  • Procured a third-party IT support supplier, improving business resilience

If you would like to find out more about this work, or think that we can help you, then please contact us.

Image: https://unsplash.com/photos/Zyx1bK9mqmA

Related

Let's start a conversation!

Contact us at info@entecsi.com