Service transition

Designing and delivering a programme of change


Stratford, Cherwell and South Northamptonshire councils had formerly operated a three-way ICT service. In 2015 Stratford decided to leave this relationship. We were engaged by the remaining councils to help them develop a stable shared service.


Working closely with colleagues from both councils we defined the scope, Target Operating Model and a transformation programme. We captured and analysed existing issues and developed a resolution plan to help stabilise their ICT service. Throughout this project we were careful to align the future ICT strategy with the priorities of both councils.


By collaborating with both authorities we were able to shape a programme of change. Our team addressed a series of key challenges, including the development of a new ICT strategy and maintenance of the ongoing ‘business as usual’ service.


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