Improving customer experience through mobile working
During 2015 we helped Sandwell Metropolitan Borough Council to define detailed requirements for a mobile working solution.
We worked closely with the council to plan the project and identify the key stakeholders. Conducting over 40 interviews and meetings, we flexed our resources to cover all of their main services. The requirements were written in a style suitable for procurement and with the council’s ICT specialists in mind.
Our summary report was presented to senior stakeholders and covered the main issues identified by our process. This included an initial ranking of mobile needs across the whole of the council, key dependencies and recommendations.
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