PMO office

Developing a bespoke Portfolio Management Office (PMO) with Birmingham Airport


Birmingham Airport Ltd’s mission is to become the best regional airport in Europe. To achieve this, they have embarked on an ambitious development plan, which includes the delivery of around 200 projects per year. Although there was a firm understanding of which projects should be implemented, there was a requirement for a standardised process for managing, tracking and reporting on them.


Our first step was to understand the issues that project managers, sponsors, clients and SMEs experienced due to the lack of a dedicated PMO function. The results of this detailed engagement enabled us to engage with the Exec Team and other senior decision makers to agree a full scope of requirements to improve project delivery. 

The agreed approach was to implement and run a PMO function over three phases. Phase One focused on a basic process for standardised reporting and the delivery of projects and programmes.

Phases Two and Three built upon the first phase, with iterative improvements to processes being an important feature. Engaging and upskilling key stakeholders were crucial elements of both stages. Our close collaboration with Birmingham Airport’s team has meant that we’ve been able to put in place a completely bespoke solution.


Following the implementation of the PMO, project and programme delivery at Birmingham Airport has matured greatly. By putting in place corporate-level governance and a reporting structure we have improved collaborative decision making at a strategic level. 

The process of developing and prioritising the capital programme has improved greatly. Key stakeholders are now much more involved and have sight of the projects to be delivered over the next five years.

Similarly we’ve put in place strong project-level governance, standardised processes and tightened up project controls. Our approach to the PMO has resulted in the Airport being able to deliver successful projects which are aligned with their long-term strategy and business plan.


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