Providing local authorities with a platform for delivering ICT transformation

Supporting a council to improve their infrastructure

Objective

Technical infrastructure is the backbone of any organisation – it is the foundation on which all other services are delivered.
We worked with a local authority to review their existing data centre, a costly and unreliable solution, and implement a new, modern cloud-based solution.

Approach

Without an effective, efficient and secure infrastructure there can be problems across an organisation. Despite its importance, infrastructure is often an area that is neglected in organisations, particularly in the public sector.

From July 2019 to March 2020, we worked alongside our local authority client to review their infrastructure, which included unreliable and inaccurate backup information and processes. The council’s existing data centre was costly to maintain, lacked resilience and did not align with their strategy.

On the back of this review, we project managed the successful implementation of a range of improvement recommendations. These enabled our client to deliver a £1.8 million data centre refresh which delivered a host of benefits.

The recommendation moved the council infrastructure to a hybrid data centre model, with a cloud-based back-up solution.  Working alongside the ICT Service, the team successfully delivered this significant change to the council’s infrastructure, from requirements, through to procurement and delivery.

Outcomes

  • Improved performance – the council’s refreshed data centre has improved the performance of council applications and services, allowing staff to access information faster

 

  • Enhanced security – customer and organisation data is better protected and more secure, with easier and faster recovery times

 

  • Increased resilience ­- new solutions have provided improved technical resilience in relation to the Covid-19 pandemic, allowing the council to seamlessly provide its services to residents

 

If you would like to find out more about this work or think that we can help you, then please contact Emily Wright or call us on 0845 222 0548.

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