The Change Challenge: Achieving a sustainable network infrastructure

Helping Birmingham Airport to improve customer experience and increase resilience

The passenger journey is very much reliant on technology, whether it be for check-in, baggage delivery or security control. The airport’s physical network infrastructure is key to providing a secure and resilient technology base that our passengers and business partners can depend on. In August 2018, we embarked on a project to replace this network across the airport campus, upgrading equipment that was nearing its end-of-life and lacked energy efficiency. With our network under ever-increasing demand, this enabled much-needed growth.

Joanne Hodson, Head of IT services at Birmingham Airport

Objective

The team set out to upgrade Birmingham Airport’s network infrastructure. The project involved replacing nearly 200 switches, installing 850 km of fibre, migrating 5,800 devices and working with 500 stakeholders across both the airport company and its business partners on-site. This all had to be undertaken without causing disruption to the daily operation of a busy airport serving 13 million passengers each year.

Approach

Identifying any potential knock-on effects from the network upgrade process was crucial to the project’s success.

Close collaboration with the airport’s preferred supplier meant that the team’s business change expertise was complemented with knowledge of designing and installing IT infrastructure.

Within the busy airport environment, carefully managing the switch migration process helped to minimise any operational and customer impacts.

By implementing the right skills, processes and procedures to support business transformation, the team has ensured that the new network continues to drive benefits for Birmingham Airport long after project completion.

Outcome

  • IMPROVED NETWORK RESILIENCE AND SECURITY
  • FASTER NETWORK SPEEDS
  • INCREASED CAPACITY FOR FUTURE AIRPORT EXPANSION

“By working seamlessly with our preferred partner and the Birmingham Airport team, Entec Si has helped us to implement a new physical network infrastructure which is fit for the future.

“The airport’s new upgraded network delivers faster network speeds and improved resilience, allowing the company to optimise functionality and enhance the passenger experience for many years to come.”

Joanne Hodson, Head of IT services at Birmingham Airport

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