Celebrate our latest achievements and successes
Happy GDPR anniversary
Back in June 2017, we started the process of auditing and reviewing all personal data we held. The result of this review was:
- A Candidate Privacy notice
- An Employee Associate Agreement
All of our staff were then asked to complete further data compliance checks. Following this we set up relevant retention policies over the 2018 Christmas period.
Supporting our clients
A year on and GDPR has certainly taken hold since its enforcement on the 25 May 2018. Not a day goes by when this isn’t reflected in the day to day work of our project teams based at client sites. Here are some examples of how we have achieved this.
SG Fleet, founded in 1986, has headquarters in New South Wales, Australia, and two sites in the UK. They are in full swing, reviewing their cross countries’ regulations and licensing.
We are providing SG Fleet with project coordination on a number of projects. The latest of these being the migration and implementation to a new cloud based telephony system.
The first step was the drawing up of the initial agreement and licensing between the telephony provider and SG Fleet Australia. Once in place, our onsite project coordinator was then able to supervise the novation of the agreement from Australia to the UK offices.
The Australian parliament has been completing some due diligence on updating privacy regulations to close the gap with Europe, although some differences still exist. As GDPR doesn’t just apply to EU businesses, it’s become crucial that the telephony licensing and data accounts follow EU GDPR regulations.
Supporting the not-for-profit sector
The Civil Service Sports Council (CSSC) is a not-for-profit organisation which promotes fulfilling lifestyle opportunities to its 160,000 plus members. We have been working with CSSC for over a year on different projects.
CSSC take all aspects of GDPR very seriously and ensure that they only use and request the minimal amount of information. As a consequence, the GDPR project was of particular importance to them. Courtney Brooks, one of our business analysts, has been supporting CSSC on several activities relating to GDPR:
- Reviewed their 3rd party organisations to establish if they were a data controller or a data processor
- Created a document for all 3rd parties to sign
- Developed a GDPR data flow diagrams detailing the data journey – from their creation, storage and accessibility
As a result our blended project teams have experienced a variety of situations which have helped us gain a greater understanding of GDPR. Alongside this we’ve continued to maintain strong relationships with our clients, and support them to successfully deliver projects.
Happy 1st GDPR anniversary!
Moving forward with CSSC
We’ve been working closely with the Civil Sports Council (CSSC) on their Digital Service Programme (DSP), so we’re taking a moment to give you an update. Not only are we thrilled to be working on this, but it has generated a lot of excitement and engagement across the CSSC team.
All the working parts
We’ve had three suppliers onboard to deliver a new online events management solution, a new customer relationship management (CRM) tool and a new website and online shop.
Our online events software development has been completed. The next step is to test and update the system with the Head Office staff and volunteers who organise events. The idea is to do this in a ‘live’ environment.
As for the CRM, the initial development work has also been completed. We’re now working with both the supplier and the web supplier. This is to develop the integrations to allow both systems to talk to each other.
Finally, we’ve adopted an Agile approach for the website with sprints for the different parts of the site. We’re progressing the designs and wireframes in advance of build.
Running full speed ahead
The coming months are all about preparing for launches and end-to-end testing with users, so we’re expecting a full-on time. There’s still work to do on this programme, but we’re truly full speed ahead!
Supporting Revenue and Benefits procurement
We’re excited to have supported East Northamptonshire Council (ENC) and Borough Council of Wellingborough (BCW) to jointly procure a new document management system.
Currently both councils use a paper-based system. However, the introduction of an electronic document management system (EDMS) will be much more efficient. Subsequently it will help to manage customers’ documents, keep in touch with customers more effectively, and resolve their queries.
This change is being made with assistance from our existing supplier Capita, who were chosen as the successful supplier during the procurement process.
The next phase of the project includes moving the Revenue and Benefits system to the Data Centre. As a result, this will enhance safety and security and will be done in conjunction with the EDMS installation. We are very much looking forward to be working with ENC and BCW on this project!
Celebrating our most successful year to date!
The past year has been an exciting and rewarding one for us. Not only have we seen our family grow, almost doubling in the past 12 months, but we have also had our most successful year to date, having increased turnover by 50 per cent on 2016.
Our unique approach
This is due to the stellar work of our team, who have undertaken 75 separate client commissions over the past year. Our unique approach to delivering business change through technology has been key to this success. We’ve also invested heavily in our recruitment and operational systems, including this new website that you are currently enjoying!
Leading the way
Over recent years we have led the way on many successful landmark projects. These have included working with Birmingham Airport to design and implement their new portfolio management office, transforming the Library of Birmingham’s IT systems and organisational structure and most recently delivering a major IT transformation programme with Cherwell and South Northamptonshire District Councils.
Investing in our team
Despite our recent successes, we’re not stopping there. Over the upcoming year, we intend to continue our trend of steady employee growth. This means we’ll be making key appointments throughout the business. Our people are the fundamental aspect of each and every project, and we intend to continue investing in our employees and developing our skills.
Reflecting on success
Our Principal Consultant, Eman Al-Hillawi, reflects on the last year:
“Our people are at the very heart of every successful change management programme we deliver. And for our clients, our blended team approach allows us to influence culture change by identifying skills and upskilling their staff to facilitate business transformation.”
Principal Consultant Peter Marsden said:
“Over the last year we’ve made a focused effort to develop our team – which has been led by the growing desire for our clients to remain at the top of their game through IT and business change. Much like our own business, entrepreneurial spirit runs through the very fabric of the local business community and adapting to change is very much at the top of the agenda for enterprises.
“Our constant quest to achieve the best possible results has led to a fantastic year for us and we’ve been extremely fortunate to have longstanding clients.
The hard work from our teams internally, the relationships we have with clients, as well as our strong values has been our recipe for success this year. We intend to continue investing in employee growth and development to attract and maintain the best talent.”
We would like to thank our clients, both old and new for their support. Here’s to many more successful years ahead.
Getting ready for GDPR
Since October 2017, our Business Support Team has been working hard to ensure that we’re GDPR compliant by the critical date of 25 May 2018. Consequently, we’ve been carefully following the Information Commissioner’s Office (ICO) guidelines and regularly check their website for updates.
In particular we felt that we needed more guidance on how to deal with a data breach. As a result, Dave and Megan attended a course to increase their understanding of this area.
Planning for GDPR
A GDPR Action Plan was created to guide this project. With a clear plan and time on our side, it has been relatively easy to make progress through this complex area.
Monthly Project Boards provided opportunities for us to share, discuss and amend information audits, documents and policies. As a consequence, senior stakeholders were kept well informed of our progress.
A big thank you
We’d like thank our data controllers and processors who’ve done an excellent job in keeping us informed throughout this process. We’re extremely proud of the work we’ve done and excited to be ‘GDPR ready’!
Great work Emily!
Emily Wright has been working with us for the past year as a Project Support. However, in December 2017 she took over the delivery stage of the Payments project for East Northamptonshire Council and Borough Council of Wellingborough. This was Emily’s first activity as a Project Manager.
Doing the Emily Wright thing
It goes without saying that Emily was brilliant in her first project. We especially liked her strong governance and ability to keep people to task. Similarly, we were particularly impressed by her use of PRINCE2 methodology along the way.
Emily’s been instrumental in making things happen very quickly and smoothly on this project. As you can imagine, the client was thrilled with her tenacity and enthusiasm.
This has been a fantastic opportunity for Emily to take the next step on her project management journey. Of course, the whole Entec family is very proud of you Emily, well done!
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