Get to know our team
A day in the life of… Luke Taylor
In a nutshell, what do you do?
Put simply, being a programme manager involves working closely with businesses to help transform the way they work. We are basically problem solvers. In my role, good people skills are everything; a typical programme involves talking with different clients and stakeholders to ensure everything is joined up and moving in the same direction.
My main passion is digital transformation and during my three and a half years with Entec Si, I’ve been lucky enough to work across many sectors, from local and central government to the not-for-profit sector.
What do you love about your job, and why?
I love that I get to meet lots of interesting people at work. In particular, drilling down into their motivations for wanting change is fascinating. I’ve really enjoyed getting involved in developing talent too, whether that be mentoring our junior team members, or upskilling clients on site.
However, probably the best thing about my role is being able to experience the entire programme lifecycle, from kick-off right through to completion, and witness the power of positive change on client outcomes first-hand.
What is most challenging about your job, and why?
The flip side of working with lots of different stakeholders is the need to constantly manage expectations. This can be tricky when working with large organisations and requires a delicate touch to ensure everyone is on the same page, and working towards a common goal.
The varied nature of programme management means that it’ll never be 100 per cent straightforward. However, as someone who enjoys a challenge, I try to see obstacles as opportunities to learn and progress.
What three words would you use to describe Entec Si as a business? Please explain your choices!
“Variety”, “fun” and “opportunity”. One of the best things about working at Entec Si is that you never know what the day will bring! For example, one day you might be delivering a cloud migration project for a local council and the next you’re helping to launch a passenger self-service system for an airport.
I‘ve chosen “fun” because even when the going gets tough, the team always tries to keep everyone’s spirits up. We all enjoy our regular social events and away days too!
Finally, “opportunity” is the perfect word to describe the business as its investment in people is second-to-none.
What route did you take into the world of business change?
From a young age, I set my sights on following in my father’s footsteps within the legal industry by becoming a barrister, which I know is quite an unusual career aspiration for a child! However, while studying law at university, I decided that it wasn’t something I wanted to do as a living.
Organising the university’s Critical Law Conference gave me a taste for driving stakeholder engagement and seeing the pay-off from successful project delivery. After graduating, I saw an advert for a junior project manager role at the Home Office and realised that the key skills I’d developed – reasoning, planning and analytics – were a good fit for a consultancy career. After three years working on different projects around the UK, I found a role advertised with Entec Si. The rest is history!
What do you wish you’d known when you started your career?
That it’s ok to make mistakes! It’s often when things get tough that your skills show through – without things going wrong, how can you learn?
I also wish I’d known that it’s fine to ask for help sometimes. No matter what point you’re at in your career, there will always be things you don’t know.
What has been your best ever moment at Entec Si?
Without a doubt, it was the delivery of CSSC’s digital service programme. It was the culmination of 18 months of hard work, but seeing the impact of the organisation’s new website, CRM system and events booking tool made every moment worthwhile! It was also a programme which saw other junior members of the team make huge strides in terms of their professional development, which was really great to see.
What would your ideal weekend look like?
One which involves playing or watching sport of some kind! I love the camaraderie you experience when playing rugby, and I’m a member of Old Newtonians RFC. My other passion outside of work is live music, so I go to gigs and festivals whenever I can. If it’s a more relaxed weekend, one of my more unusual hobbies is playing board games with friends and family – our favourite at the moment is a railway-themed game called ‘Ticket to Ride’!
Sofia’s first month
My first month with Entec Si has been amazing! I am doing a level 4 apprenticeship in Project Management. I have already experienced what an apprentice is and what it involves.
What is an apprenticeship?
Prior to this, I completed an apprenticeship in level 3 in Business Administration for a year and a half. Being an apprentice means that you attend classes with an experienced tutor in the subject field and you take part in workshops and activities. On top of that you learn new skills and abilities within the assigned role.
For me this works well as full time education is not a viable option. The apprenticeship is designed so that you can work and study at the same time.
This apprenticeship will last 24 months, and I will learn how projects work and, ultimately, how to manage one. In addition to this, I will undertake numerous theory lessons such as planning, risk and quality, stakeholder management, etc. The mix of onsite experience and taught lessons should give me a rounded experience of project management.
My first week
For my first week at Entec Si I was based in the office. I spent some time with Dave, our Business Support Manager, and went through the induction process. As well as this, I received a lot of information on the systems and processes, which was helpful.
I also spent time with Alix, Communications Support, who explained how I would be assisting the Business Support team. We also completed the onboarding process in which I learnt about the Entec Si values and how important they are.
During my second week I went on two different sites and it was a great experience. I was able to meet more of the Entec team and learn about the projects they were working on. It was fantastic to get a sense of how the team works onsite and the environment I will be working in.
Continuing the journey
It is fantastic to see that every day is different, and this is what excites me about Entec Si. The variety of work and being able to work with different colleagues is a great opportunity to learn and grow. Also seeing how the team work to their strengths is a great motivation.
I am very much looking forward to the rest of my time with Entec Si. I am so happy to be part of an amazing company!
Happy GDPR anniversary
Back in June 2017, we started the process of auditing and reviewing all personal data we held. The result of this review was:
- A Candidate Privacy notice
- An Employee Associate Agreement
All of our staff were then asked to complete further data compliance checks. Following this we set up relevant retention policies over the 2018 Christmas period.
Supporting our clients
A year on and GDPR has certainly taken hold since its enforcement on the 25 May 2018. Not a day goes by when this isn’t reflected in the day to day work of our project teams based at client sites. Here are some examples of how we have achieved this.
SG Fleet, founded in 1986, has headquarters in New South Wales, Australia, and two sites in the UK. They are in full swing, reviewing their cross countries’ regulations and licensing.
We are providing SG Fleet with project coordination on a number of projects. The latest of these being the migration and implementation to a new cloud based telephony system.
The first step was the drawing up of the initial agreement and licensing between the telephony provider and SG Fleet Australia. Once in place, our onsite project coordinator was then able to supervise the novation of the agreement from Australia to the UK offices.
The Australian parliament has been completing some due diligence on updating privacy regulations to close the gap with Europe, although some differences still exist. As GDPR doesn’t just apply to EU businesses, it’s become crucial that the telephony licensing and data accounts follow EU GDPR regulations.
Supporting the not-for-profit sector
The Civil Service Sports Council (CSSC) is a not-for-profit organisation which promotes fulfilling lifestyle opportunities to its 160,000 plus members. We have been working with CSSC for over a year on different projects.
CSSC take all aspects of GDPR very seriously and ensure that they only use and request the minimal amount of information. As a consequence, the GDPR project was of particular importance to them. Courtney Brooks, one of our business analysts, has been supporting CSSC on several activities relating to GDPR:
- Reviewed their 3rd party organisations to establish if they were a data controller or a data processor
- Created a document for all 3rd parties to sign
- Developed a GDPR data flow diagrams detailing the data journey – from their creation, storage and accessibility
As a result our blended project teams have experienced a variety of situations which have helped us gain a greater understanding of GDPR. Alongside this we’ve continued to maintain strong relationships with our clients, and support them to successfully deliver projects.
Happy 1st GDPR anniversary!
New hires: Three is the magic number
We’re pleased to announce that the Entec Si family has grown, as we welcome three talented new hires already this year.
Meet our new additions
Taking a lead on business strategy and the business’s recent progression into the health sector is Sue Johnson Gregory. Sue joins the senior team as a principal consultant.
In addition, Clare Aris has been appointed as a project manager. Clare’s appointment further strengthens the firm’s project management expertise. Similarly, Richard Dobson has been appointed as a project coordinator following a successful career within the financial services sector.
Alongside this growth, we’ve also launched an apprenticeship programme. The scheme will provide recruits with experience in all sectors of the business. It therefore provides them the chance to find inspiration for their future careers.
Keep on growing
Summing up these exciting new additions, principal consultant Eman Al-Hillawi said:
“Entec Si is going through an exciting period of expansion. In order to continue delivering exceptional results to our clients we need to keep growing as we are.
“Our apprenticeship scheme is vital for supporting the next generation of business change consultants, who are sure to assist in our ongoing success!”
My first month
It’s hard to believe a month has passed since I joined the Entec Si family. It’s been a busy month but a fantastic introduction to the IT world of change and transformation. I am already loving working with our client in Oxfordshire (CDC & SNC), and even got to attend a programme board on day one!
They say it’s the little things that count. So I was genuinely overwhelmed by how welcome I was made to feel in my first week by everyone I met. I also love the way we’re all with clients over a wide geographical spread, but you wouldn’t think so by the way we use social media to share our good news, great client successes, and our fun side!
Team away day
I’ve also experienced my first away day which was a great day, fantastically organised by Tammy and Dev. It was a lot of fun, but also really inspiring to see the team come together to share and shape ideas. These ideas are built on our vision and aims for the future.
If that was all in one month, they really should have got Entec on board the Brexit bus. Who knows what we could’ve achieved!
Our Academy Practice
Career development is the process that forms a person’s work identity. It’s a significant part of personal development and spans the individual’s entire lifetime, beginning when they start their employment journey.
At Entec Si we’re passionate about career development and investing in our own people. This also helps with succession planning and talent management. To help progress this we have developed the Academy Practice which is led by our very own Julie Smith.
Welcome to the Academy Practice
The Academy Practice will support individuals on their journey through continual review and coaching. Alongside these reviews we will use assessment tools to recognise strengths and areas for development.
Using the classic T-Model for development, we believe that individuals will widen their range of proficiencies, adding a specialism to their skillset. These are in either project support/coordination, project/programme management, business/data analysis or consultancy.
Our core values
By developing our core values, key behaviours, soft skills, core/business knowledge and business skills, our colleagues will become more rounded. Similarly this will allow for more flexibility within the company.
We’ve recognised through continual career development that quite often career paths change. As a result this model will provide flexibility, so that individuals get the support they need to make these changes.
Training and development
Training and development also provides benefits in a number of areas:
- Job satisfaction and morale
- Employee motivation
- Efficiencies in processes, resulting in financial gain
- Capacity to adopt new technologies and methods
- Innovation in strategies and products
My role as practice lead
When I was asked to develop the Academy Practice, I didn’t have to think twice. Passionate about people and their development, this was a match made in heaven for me.
I see my role as helping to fundamentally assist in our success. In addition to coaching and developing our people, I’m also helping to establish our needs as a company. When continuous learning is supported employees feel valued, helping boost their engagement and retention.
Let's start a conversation!
Contact us at firstname.lastname@example.org