Unlocking bottlenecks

With the announcement of a new experimental tool to digitise planning data, the government is using AI to help clear the path to national housebuilding targets. This tool could become available to councils as early as this year. It will convert old planning documents into machine-readable, shareable data and unlock bottlenecks in the housebuilding chain.

Here are our top tips on how local authorities can prepare for the roll-out of this new AI tool to maximise its impact, ensuring a smooth transition to new systems.

1. Be open to AI adoption

Local councils should be open to the value that AI can bring in streamlining daily operations and freeing up staff capacity. Uncertainty around AI’s capabilities, however, has created resistance from many organisations who remain hesitant to implement it. When the value of AI is genuinely understood, local authorities can use it to their advantage for achieving key targets, such as housebuilding goals.

In fact leaders who understand and champion the roll-out of AI systems are more likely to see lasting impact from this new tool, along with any future plans for AI systems.

2. Consider impactful communication

Avoiding a rushed transition from old to new systems is also crucial. Many councils have become accustomed to outdated paper systems for storing planning data over the years. As a result, the jump to a completely digital, automated tool can feel overwhelming. This is especially the case for employees. If staff are not kept at the centre of the journey, with management adopting a personalised approach to change, the value of new digital tools could soon fall flat.

An internal comms campaign can ensure employees remain informed, updated, and confident about the changes. Subsequently, this can include:

  • information relating to the tool itself and how it will impact different roles
  • the value of AI in a broader context
  • opportunities for employees to reach out with any queries
3. Monitor and track progress

As with any new system, council leaders should monitor the impact of this AI tool. They can do this by engaging with planners who are using the newly digitised data to make decisions. This feedback, along with regular reviews, will therefore help to identify any bottlenecks that occur as part of the change journey. It will then ensure that they are quickly addressed and less likely to cause delays to the roll-out of the tool.

4. Continuous improvement is key

As this new tool is implemented, councils should be cautious to avoid the trap of viewing AI as a one-off project. With its capabilities and benefits constantly evolving, putting in processes for continuous improvement is essential.

This can be done by:

  • having designated staff to review the impact of AI tools
  • identifying new areas that could benefit from AI optimisation
  • spreading the word about the value of AI across the board

This new AI tool will support the government’s housing targets, helping to smooth the road to delivery. Ambitious targets such as these will require an open approach to AI and an understanding of its ability to streamline daily operations. Consequently it will give key roles, such as planners, the time to spend on more value-add tasks like community engagement.