Planning to ensure continuity for local people and employees

Providing vital public services, local government departments have had to quickly adapt their processes during Covid, despite budget and technology restraints. However, with careful planning and the right specialist expertise, councils can continue to meet the needs of their communities, while implementing new working strategies that safeguard employee safety and wellbeing.

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1. Modernising processes

As a provider of “key public services” set out by the Government, local councils are playing a crucial role during the current crisis. With many services experiencing an uptick in demand due to coronavirus and gaps in resources, councils may need to modernise their processes, such as IT and technology, in order to meet this growing need and protect employees.

2. Remote but connected working

Despite tight budgets and often limited technology infrastructure, much like many other businesses, local government are too having to implement remote working arrangements. To do so effectively, councils need to supply workers with the right technology solutions and think ahead in terms of the impacts that remote working might have on the organisation’s people, processes, systems and infrastructure

3. Keeping up communication

Over time, working from home may lead to a feeling of isolation. If left unsupported, employees may become disengaged and detached from their teams and the wider organisation; which could damage the overall dynamic and may lead to a dip in productivity. By maintaining an open line of communication and emphasising trust in workers to manage their workload, leaders can maintain team motivation.

4. Get the right expertise

The need for rapid organisational changes can cause disruption to everyday processes, however, with the right support this can be minimised, and local authorities can ensure that changes are made to last. By relying on experienced specialists, authorities can be successful in relieving short-term pressures and realising the council’s long-term goals.

Through strategic thinking and planning, councils can adapt for the “new normal” in working practices. By adapting to the emerging COVID-19 situation and modernising their processes accordingly, local authorities can emerge from this crisis as more agile organisations.