Ensuring constant improvements
Change is something that many businesses have become used to over the pandemic, but transformation isn’t reserved for major global events. Organisations have had to adapt quickly, but improvement should be continuous, with processes, systems and infrastructure reviewed to ensure they’re the best they can be, enabling a faster response to change in future. So, how can this be done effectively?
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1. Don’t be afraid to reassess
Following the successful rollout of remote working and other changes, businesses should be considering how this can be built on to suit longer-term business models from different perspectives, including staff and customers.
Those that were already investing in their people and technology have been able to hit the ground running but it’s important to re-evaluate procedures as time moves on. The ‘new normal’ comes with challenges, and now is the time to consider how to mitigate them going forward.
2. Make change work for the business
Organisations should consider which aspects of change suits their business model and address any perceived weaknesses. For example, although there have been a host of positives that have arisen from remote working, there have also been disadvantages, such as virtual interactions being more functional and collaborative working becoming more challenging.
3. Invest in technology and skills to enable organisational agility
Enabling people to work remotely, whilst transformative, is just a small part of technology’s potential. Investing in technology can be a catalyst to improve business processes, promote engagement and upskill staff.
As well as having the right infrastructure, data is key, and organisations should have the tools, skills, and capacity to analyse data from different sources effectively and respond quickly to new trends.
4. Bring people along for the journey
People are pivotal to the success of a change journey, and this is often overlooked. They should be involved in shaping its path throughout the process. Collaboration and survey tools can be used to help engagement with customers and staff. Their insight can help to outline the priorities and approach to transformation. There is no one-size-fits-all solution for effective transformation, so a holistic approach is essential. Improvement won’t happen in a day, but every change made is a step in the right direction.