How leaders can keep employees happy and optimise commercial performance

The COVID-19 pandemic led to many organisations having to transform their ways of working. However, as we approach a ‘new normal’ in working practices, companies should take the opportunity to re-evaluate their processes and ensure that company culture remains a priority.  Here are our tips to keep your people and company on thriving.

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1. Embrace the benefits of flexible working

The benefits of remote working, specifically the lack of a commute and the opportunity to work flexibly, have allowed many people to develop a better work-life balance. Home working has also proved that employees do not need to be in the office five days a week to fulfil their roles – although some may wish to be! Moving forward, business leaders should take account of the views and opinions of their workforce before making any permanent changes to working practices.

2. Understand individual needs

It is important for companies to recognise that the changes experienced during lockdown won’t have been positive for everyone. Worries around furlough leave, job security and the need to balance childcare and home schooling will have been on many people’s minds. Therefore, it is important to remember that every employee is different. Subsequently change will impact them in unique ways. By considering employee feedback and keeping them involved in changes, business leaders can guarantee a smoother transition to the ‘new normal’ and a happier workforce.

3. Prioritise communication

Clear communication with employees is always vital, but especially during times of change. Open and honest dialogue will ensure that the workforce feels included and is more likely to get on board with improvements. By taking charge of  messaging at the very beginning of the change, giving regular updates and offering individuals the opportunity to ask questions,  business leaders can remain in control and ensure that communication is clear and consistent.

By focusing on what’s worked well so far, the needs of employees and open communication, business leaders can succeed in creating a positive work culture that lasts long into the future.  ystems and processes that can benefit both local communities and employees.