Enabling two councils to transition to a shared system
Both councils have gained a consolidated system with enhanced functionality
Transferred knowledge to staff from both councils
Successfully involved users through good teamwork, communication and engagement
Adopted a flexible style of project management throughout
Professional project management can be difficult to find – the extra resource of having Entec Si has been an enabler for us.
East Northamptonshire Council (ENC) and the Borough Council of Wellingborough (BCW) required support in transitioning to a single instance of Capita Payments. We engaged with both councils to enable this to happen as part of the overall ICT transformation programme.
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We began by reviewing the current processes used by both councils, developing documentation and planning the future direction of travel.
It was important that we understood how a single instance of Capita Payments across both ENC and BCW would compare with the current approach. To do this we undertook a soft market test to review the cost benefits of moving. As a result, Capita were engaged to support this transition.
The project was managed in-line with PRINCE2 methodologies and ENC and BCW project governance. However, an Agile project manager was key in driving through the project’s critical path. The old processes were re-engineered and new methodologies emerged to meet the needs of the customer.
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