Transforming London Borough of Hammersmith and Fulham Town Hall
Delivered two design packages on time, on budget and to the required quality and scope
Improved overall staff experience
Outlined a future proofed solution
Laid the foundation for clear future operating models
This is a fascinating project to be involved with. The ambitions of the council are exciting, and it has been hugely rewarding to work with the team to develop an audio visual and digital offer driven by the future aspirations of delivering a first-class customer experience.
London Borough of Hammersmith and Fulham commissioned us to transform its Grade II listed Town Hall into a modern and lively civic hub. The project required the design and delivery of state-of-the-art AV and IT equipment that supported their current and future technological requirements.
The scale of the project meant that clear communication with the client, as well as other key stakeholders, was key to its success.
Scoping sessions enabled the team to run through everything, from concepts to specifications, and gather client feedback throughout the process.
Regular design meetings also allowed for focus on specific areas, ensuring requirements for each dedicated workstream were met.
To ease the pressures caused by the pandemic, the project team is also assisting in specifying the Town Hall’s future operating model. This consists of working with senior stakeholders to:
- Map out building systems
- Develop their visitor and staff experience
- Agree responsibilities.
Enabling customer service for local council
Supporting a local authority to take their call centre in-house and implement new technologies.
Implementing a finance system for a local council
Managing the full end-to-end process, from procurement to full implementation
Launching an ICT strategy at Harborough District Council
Providing a technology roadmap to improve performance